How did you go with your body language exercise? Get your trusted team to give you insights into how you send non-verbal messages to others. Makes a list of the ones you know and what you will do either soften or remove them from your language.
Record yourself on the phone so you can listen to how you communicate. Now I know everyone generally hates the sound of their own voice – get over that, and just listen from the perspective of how you can improve your communication skills.
How are your listening skills going?
What is your DISC style and how could that affect your listening skills?
Make a list of all the things you feel are important to be a good listener. Now score yourself. Now give that list to someone else and ask them to score you. Where can you improve, how can you improve. Make notes on these.
Is this something you could add to your 12 month personal development plan?