Soft skills include what we call our emotional intelligence, or EQ. Our IQ (intelligence quotient) is our knowledge smarts, where our EQ is our emotional smarts.
A good definition of emotional intelligence is:
the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically
Emotional intelligence (EQ) is the ability to identify and manage your emotions, as well as other people’s emotions.
If you’re emotionally intelligent you have the ability to:
Daniel Goleman, a leading expert in the study of EQ, determined that there are five fundamental features of EQ, each with their own benefits:
Self-awareness: is the ability to accurately recognise your: emotions, strengths, limitations, actions and understand how you affect: you and others around you.
Self-regulation: allows you to manage your emotions and impulses with wisdom and tact – you show or restrain certain emotions depending on what is necessary and beneficial for the situation.
To be empathetic: means you are able to identify and understand others’ emotions and can imagine yourself in someone else’s position.
Being self-motivated: consists of: enjoying what you do, working towards achieving your goals and being motivated by other things than just money or status.
Effective social skills: consist of managing relationships in a way that benefits of yourself, others and the organisation or group you are involved with.
Feel free to explore the subject of EQ further if it interests you. Google it and you will find pages and pages on the subject. Or google Daniel Goleman and you will get all you need.
For our purposes and for this course we will leave it here with the definition and basic understanding. You will see how this thread continues as we explore the rest of the content.