Professional Telephone Skills

The person on the phone is representing the company, they are the most important person to the company at that particular time. Having profession telephone skills is crucial as our opinions of any business is formed and underpinned by a single phone conversation. It is imperative that we get it right.

Telephone skills
Under Revision - Back Soon

By the end of the course you will:

Course Outline:

Giving Excellent Customer Service

The Do’s and Don’ts of service

Building Rapport and Gaining Trust

Effective Questioning & Listening

Dealing With Difficult Callers

Completing The Perfect Call

Your Action PLan

At the end of this Professional Telephone Skills course you will develop an action plan to implement and grow your new skills & understanding to achieve better outcomes in the workplace and in life. Communicate with clarity and confidence, with the right outcomes..