Handling Difficult People & Situations

Having extremely good interpersonal skills does not always equip you for Handling Difficult  people and situations. This course will provide the tools to better handle these situations. Being able to handle and turn around demanding people is a skill more business are looking for and helps you achieve the desired outcome without negative emotions.

Under Revision - Back Soon

By the end of the course you will:

Course Outline:

Difficult People

Perceptions

Having a strategy

Emotions Versus Intelligence

The Power OF Rapport

Learning from the process

Setting Ground Rules

Your Action PLan

At the end of this  Handling Difficult People & Situations course you will develop an action plan to implement and grow your new skills & understanding to achieve better outcomes in the workplace. You will be able to reduce and even avoid conflict and navigate smoothly to your desired result.