Team Work
soft skills training

“There can be no progress without change,
no growth without renewal.”

Soft Skills Training Institute

We come to you!

Delivering customised training to fit your culture and your needs,
at your premises.


The right professional development training will provide fast and measurable results. Your staff are your biggest asset, Invest in & up-skill them, and watch your bottom line grow.

The Soft Skills Training Institute (SSTI) customise professional development training courses for your specific needs. We do not use “off the shelf” training courses with a “one size fits all” approach. SSTI professional development training is a result of over 30 years experience, personal development & growth, and much testing in the ‘real world’ to make sure the training has a tangible impact, and delivers the outcomes you require.

SSTI professional development training is:

  • ‘In House’ – we come to you
  • Customised to suit YOUR needs
  • Practical
  • Relevant
  • For today’s business culture
  • Easy to grasp
  • Easy to implement
  • Empowers for growth

Our approach to professional development training

  • First of all we listen to you
  • We then tailor training to meet your needs
  • Then we deliver your training in a vibrant, exciting & fun way using the latest techniques that will empower delegates to grow with new self belief & skills
  • Feed back is provided to you about the training
  • Follow up is offered
  • Ongoing support is available

Why should you even consider Professional Development Training ?

  • Over 70% of staff surveyed said they would stay at a company if the received professional development training over more money
  • It shapes teams and for better performance
  • Unlock the potential of every individual
  • Builds confidence
  • Drives productivity
  • Empowers staff to take ownership of their role
  • It provides tangible results
  • It will make your life easier — (who doesn’t want that?)
  • Greatly improves job satisfaction

The Soft Skills Training Institute’s professional development training programs are committed towards giving you both immediate, and long term results that you can measure.

Let The Soft Skills Training Institute be your partner in the growth of your people, and your bottom line.

Don’t forget to check out our Free Stuff for you to download and use[edit]Soft Skills Training Institute provides professional development training courses in the following areas:

What are Soft Skills?
Do they really make a difference?

The term “Soft Skills” is not new, however it is only in recent years that the Corporate and Business Sector has come to fully understand the importance and power of soft skills training programs in the work place. When we put this skill set along side our work or ‘formal skills’ (hard skills) we double the effectiveness in the workplace. So what are Soft Skills, and why are they so powerful?

Some Definitions;

  • Your knowledge and qualifications are why people might talk with you; your Soft Skills are why they will do business with you.
  • Soft Skills are behavioral competencies. Also known as Interpersonal Skills, or people skills, they include proficiencies such as communication skills, conflict resolution and negotiation, personal effectiveness, creative problem solving, strategic thinking, team building, influencing skills and selling skills, to name a few.
  • Soft Skills lead to great customer service, and a customer who has recieved great customer service will keep coming back and tell others of their good experience.
  • A person’s soft skills are an important part of their individual contribution to the success of an organization. Particularly those organizations dealing with customers face-to-face are generally more successful, if they train their staff to use these skills.
  • Occupational Skills or Hard Skills might get you in the front door, but it is the Soft Skills that will get you the business.
  • Soft Skills are the personality-specific skills that determine the success of a person as a leader, a negotiator, a mentor, a mediator, an influencer and a communicator.
  • Soft Skills are what matter most in dealing with the day to day running of a company.
  • It is the Soft Skills that will have the biggest impact on your success.

The end result of developed Soft Skills in a company’s people, is improved relationships, increased customer satisfaction, greater efficiencies and a happier, more co-oporative workplace environment.

We have all experienced doing business in some shape or form with a person who has not had the most developed Soft Skills. We also know the feelings that experience gave us, the emotional state and the frame of mind it left us in. Will you go back to that business? What are people saying about your business?

“The most important single ingredient in the formula of success, Is knowing how to get along with people”
Theodore Roosevelt

What people say?

  • Bruce was initially given a brief outlining what we were hoping to achieve with the introduction of our new Leadership Program. He hit our brief to perfection with this first session which was a fantastic lead into the concept of Effective Leadership & Culture. His session will now be the first in a series of many to come and this training will be integral to building an effective Leadership Team and positive workplace culture.

    Well done Bruce and thank you!

    CEO-EBL Disability Services

  • I really enjoyed the session, it was fun, and involved – we participated at all levels. It was relative to me personally and Bruce was really switched on and good at what he did. He answered questions that we face regularly and helped us to understand more. Thank you, I wouldn’t have any hesitations in attending further sessions conducted by Bruce.

    Manager / Electrical Retail

  • Training was great, Speaker was better, hope more sessions like this comes up soon. Incredibly useful and relevant to my position. Thanks ?

    Sales Professional / Real Estate

  • Wow, simple and easy to implement tools that will make a substantial impact on our management team. Bruce delivered the course content with passion and energy, and was able to relate it to every level of our business structure. I have never seen anyone empower, challenge and energise a group of people like Bruce did. We are certainly looking forward to renewed optimism and energy in the wok place. Thanks Bruce, exceptionally well done.

    Operational Manager / Local Council

  • I was extremely impressed with how our recent two day leadership training program went. Bruce is an engaging and energetic facilitator who kept the group focused from the beginning to the end. No 3pm nod offs…….. Bruce had the ability to tap into relevant ‘real life’ examples from our own sector which made it so much more meaningful for our group.  Great work Bruce! His knowledge is amazing and he was able to adapt quickly as the group dynamics changed from topic to topic, and from one discussion to another. I am certainly looking forward o our next session with Bruce.

    Senior Manager

  • Fantastic, inspirational & relevant. To hold the undivided attention of a room full of sales professionals is no mean feat and Bruce did it with ease—I’m impressed. My team have come away not just with excitement, but self belief that they can achieve beyond their current levels. Thanks Bruce, we will be back for more.

    (National Sales Manager–Pharmaceutical Industry)

    National Sales Manager / Pharmaceutical

  • I have now attended 2 training workshops facilitated by Bruce – I thoroughly enjoy the way Bruce engages his audience, how he can change the structure to accommodate specific needs and how he can change the minds of the less enthusiastic (not me!) and have them participating at a high level from the start. Bruce is a fantastic trainer who leaves a great impression on what training should be all about!

    HR / Metcash

  • High energy, engaging, extremely relevent for interactions with both clients and colleagues. Having something to occupy my hands enabled me to take on more information…great idea!! All of the course was beneficial to me, even the small talk during the break. Highly recommended.

    Job Services Australia

Our Training comes with a 100% money back guarantee.

*Thats right, if you don’t see a positive and tangible difference in your staff, we will not only refund your money, we will run another training course of your choice absolutely free. How’s that for both peace of mind, & no risk. *Conditions apply